This policy applies to eligible products sold directly by Beauty Tool Atlas. No products are currently offered for sale. Product-specific terms displayed before checkout will apply where they are more specific.
Seven-day return request window
You must email the merchant within seven calendar days after the order is delivered to request a return. Send the request to info@beautytoolatlas.com.
Pre-approval is required
Do not send a product back until the merchant has reviewed the request and provided return authorization and instructions by email. A return is not approved merely because it was shipped. Packages sent without prior authorization may be refused or returned to the sender where permitted by law.
Information required
Provide the order number, purchaser name, product, reason for the request and relevant photographs or other evidence where the item is damaged, defective or incorrect. The merchant may request reasonable additional information needed to assess eligibility.
Condition and exclusions
Approved change-of-mind returns must be unused, complete and in their original packaging unless the merchant agrees otherwise. For hygiene and safety reasons, opened or used cosmetics, personal-care products and tools that contact the body may be ineligible for change-of-mind returns. Final-sale, personalized, downloadable and gift-card items may also be excluded when disclosed before purchase.
Damaged, defective or incorrect orders
Contact the merchant within seven calendar days of delivery whenever reasonably possible. After review, the merchant will provide the applicable replacement, repair, refund or other remedy. This reporting period does not limit a longer or non-waivable right available under applicable consumer-protection law.
Return shipping
The return authorization will identify the return address, deadline, packaging requirements and who is responsible for shipping costs. Customers should retain tracking and proof of shipment. Unauthorized collect-on-delivery packages will not be accepted.
Refund timing
Approved refunds will be issued to the original payment method after the authorized return is received and inspected, unless another remedy is agreed or required by law. Bank and payment-provider processing times are outside our control. Original and return shipping charges are refundable only when stated in the authorization or required by law.
Cancellations
Email the merchant promptly at info@beautytoolatlas.com to request cancellation. Cancellation may be possible before fulfilment begins. Once fulfilment has started, the authorized return process may apply instead.
Consumer rights
Nothing in this policy limits a non-waivable warranty, return, refund or other remedy under applicable consumer-protection law.